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Acenet Internet Services provides two varieties of email accounts for web hosting accounts: Gateway and Domain mail.
| Email Types | Guides |
|---|---|
Gateway mail
Understanding how gateway mail accounts work can help you diagnosis mail problems. Gateway mail is setup in such a way that ALL emails for your domain are placed into the one account.
If you have a domain parking or discovery package then you will have gateway mail access. If you are unsure what type of email account you have please contact webadmin@acenet.net.au for more details.
Emails are aliased to a single acenet email address.
*@yourdomain.com -> yourdomainmail@acenet.net.au
No special setup is required from your end to allow you to use different email addresses on a gateway mail account. Simply send an email message with your choice of email address @yourdomain. That’s it, nothing more.
Since you have a gateway account you set your email address to anything you like including
webmaster@yourdomain.com,
admin@yourdomain.com,
postmaster@yourdomain.com,
i_can_not_believe_that_this_a_valid_email_address@yourdomain.com,
etc.
Please remember that to access the email account you will need to login with the username provided by acenet.
POP3 access
To recieve your email you will need a valid pop3 server address, a username and a password. These details are provided with your welcome letter when you sign-up for a web hosting account with Acenet. Account use the following format:
Gateway mail | |
|---|---|
POP3 Server: | mail.example.com |
SMTP Server: | <your ISP's outgoing (SMTP) mail server> |
Email Address: | Anything you like eg. admin@yourdomain.com |
Username: | yourdomainmail |
Password: | <as provided on your application form> |
Please subsitute example.com with your domain name and associated extension. For example, the domain acenetglobal.info uses mail.acenetglobal.info
Domain Mail
Alternatively we can setup your account with individual mail boxes. It would then be possible to have a separate account just for webmaster@docq.com.au, but you would only be able to resend and receive message for webmaster@docq.com.au. Your username for a domain account is your full email name.
Web based email access
You can easily test your email by through the world client. The world client allows you to manage your email online from anywhere around the world that has internet access. Follow this link Mail Login to login.
POP3 access
To recieve your email you will need a valid pop3 server address, a username and a password. These details are provided with your welcome letter when you sign-up for a web hosting account with Acenet. Account use the following format:
Please subsitute example.com with your domain name and associated extension. For example, the domain acenetglobal.info uses mail.acenetglobal.info
Domain mail | |
|---|---|
POP3 Server: | mail.example.com |
SMTP Server: | <your ISP's outgoing (SMTP) mail server> |
Email Address: | <your full email address> |
Username: | <your full email address> |
Password: | <as provided on your application form> |
Please note that if are not connecting to the internet through acenet you may need to change your SMTP address to your ISP SMTP server address. Please contact your provider for more details
Email Setup
Access details
Gateway Mail is setup to receive ALL mail for your domain. Email is collected and placed in a SINGLE mailbox on our server. You may then download that mail and distribute it on your own network. In this case you have unlimited email names at your domain. Any name you choose will work.
You can use the standard email setup provided by Acenet to retrieve emails for your account. Please note that you will need to substitute the incoming and outgoing mail servers when following these instructions. Your specific server details are provided with your domain welcome letter which was sent out when your account was setup. Please refer to this letter for further details.
Please substitute your domain name registration where you see example.com. Example.com is an example to illustrate how these accounts are setup. If in doubt consult your welcome letter or call Acenet Internet Services for more details.
Trouble Shooting Email problems
We have some suggestions to help remeady your email troubles. Before you contact support please be aware that we are unable to provide technical support for virus scanners and firewalls. Limited support is available for networked computers (ie an office network). If you are having difficulties with email access on a local area network we request that your technical support staff contact's us.
Auto responders
Auto responders can be setup through the worldclient Login to world client and then select 'Options'. From options select 'Mdaemon settings', this will bring your account details.
From here select 'My Account' where an autoresponder message can be put in. Simply adding in the message will turn on this feature. Please remember to remove your auto-responder simply clear the text this field.